Questions
How Can I Place an Order? TOP
Simply add the item(s) using the "order" button. When ready to check out you can use our "View Your Cart Button" located in the left hand column of our website. Ordering online is easy and secure. All orders are processed through Paypal to safeguard your bank, credit card, and personal information.
We will never share any of your information with any other party.
What forms of payment do you accept? TOP
We accept Visa, MasterCard, Discover, American Express, and PayPal. All payments are processed using our secure PayPal shopping cart and are encrypted to safeguard your information.
Sales Tax TOP
Because Sleep Scentsations is located in the State of Texas we are required to charge sales tax to orders shipped to a Texas address. Those who live outside of Texas will not be charged for sales tax.
Out of Stock/Back Ordered Products TOP
In the event that a product is out of stock, we will notify you via e-mail to ask whether you want to place the order and wait for it to be stocked, place an order for an alternate item, or cancel your order.
Returns & Exchanges TOP
Returns
If you are not satisfied with your purchase please contact our customer service department at info@therascentproducts.com within 2 days of receiving your order. All returns must be approved and require a return authorization number. All returned items must be unused and in the original packaging. The returned item must be received by us within 10 days of issuing the return authorization or your return will not be accepted. Depending on the product being returned you may be subject to a restocking fee of 25%.
Exchanges
If for some reason you need to exchange an item, please contact our customer service department within 2 days of receiving your item. All exchanges must be approved by our customer service department.
There are no refunds,exchanges, or store credit issued after 30 days from receipt of your order.
